FAQ’s

 

Generally everything we think you need to know is in our Booking with us information section and in The Small Print.

However, if there is anything missing please just ask by commenting at the bottom of this page and we will reply as soon as we can.

 

How do I book?

Please contact us via our Be In Touch section and find out how we book in our Booking with us information section.

 

How do I check availability?

Please contact us via our Be In Touch section. We do plan on integrating an availability calendar as soon as we can.

 

How do I pay for a property booking and Optional Extras such as WiFi and Extra Logs

Our preferred method is by bank transfer for bookings and by PayPal for Optional Extras (such as pets, WiFi and Extra logs).

Please note that we have no card payment method available over the phone or on site, and staff do not carry cash around (though it may be possible to leave correct cash somewhere safe when advised to avoid staff:guest contact).

You will come across more information during booking and in our Booking with us information section.

What time is check in and check out?

With your health in mind we have temporarily amended our check in time to 5pm and check out time to 9am to give our dedicated and talented team enough time to make preparations. If we foresee a possibility to make these times more favourable for you we will absolutely and automatically let you know via email/sms. If you would like any inspiration on what you can see and do during your journey to us please let us know if we can help with some ideas…

2 Comments

  1. wendy Coward

    Hi I have booked and paid for the Denstone Feb 25th – Monday 28th Feb. via Hoseasons For the family. Is there downstairs bedroom in this lodge? How do I get the beds changed to singles?

    Sorry if I am jumping the gun.

    Wendy

    Reply
    • amosholidayhomes

      Hi Wendy! Hope you’re all well. Thanks for your question… Currently, there is a ground floor bedroom in each lodge with an en suite shower, sink and toilet (no matter the number of bedrooms overall). In Denstone which is a 4 bed / 8 sleep lodge, the ground floor bed is a double. On the first floor there is another double room with an en suite shower, sink and toilet. Then a family bathroom with a shower over the bath, and two twin bedrooms. We don’t have the facility to reconfigure the beds sorry. (For information in case it helps, due to health and safety, we’re not allowed to provide travel cots for infants, but you may take your own, and infants aren’t included in the guest count). Hope this helps! With warm regards, Amos Holiday Homes.

      Reply

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