The Small Print
POLITE REMINDER ON GENERAL RULES FOR THE COMFORT OF ALL ONSITE
Please read in full; by booking, paying, entering the site and using our facilities, you are agreeing to adhere to all of our T’s & C’s, instructions and guides.
- Hot tubs are completely drained, cleaned, refilled and treated between bookings for your wellbeing and can take some time to heat, especially when it is cold outside. We will always try our best to have the water up to temperature for your check in time, if it is not, do not attempt to alter the temperature or settings. Keep the lid on and refer to the guides below.
- Pets are strictly permitted only by prior arrangement, and only ever in Norbury, Dimmingsdale and Denstone lodges, and School House. (Farley, Weaver and Stanton from 1st June 2022)
- No additional visitors are permitted onsite without prior arrangement.
- Please keep properties and outside areas clean and tidy during your stay and when you leave.
- Any damage or excessive cleaning must be immediately reported and paid for.
- Not all areas are fully lit, therefore we recommend you bring a torch for use during the hours of darkness.
- Bear in mind that you are coming on holiday in the countryside with peaceful, natural surroundings, where the grass may be wet, the ground uneven and not all areas and water features are fenced. The surfaces of paths and roads are not all smooth and even.
- Please respect other guests, staff, property and wildlife/environment.
- We have a zero-tolerance policy towards unacceptable behaviour including aggression, threats and abuse.
- Finally, we really hope you have an amazing time and create new memories… but remember this is a family site so please be considerate and cause no noise, especially after sunset.
Some further useful information:
What to take with you and what you can’t take (sorry!)…
(we apologise for a lot being written but a lot is due to problems guests have experienced/caused previously)
For a suggested list of what to do or pack before you travel, please see the “BEFORE TRAVEL” section on page 7 of the welcome book but please also read the following text. The link to the welcome book is in the Self Check In online form which you can access at two weeks to go.
Please prepare for the unforeseen and for events beyond anyone’s control (such as adverse weather etc) by bringing appropriate provisions and equipment for your stay (including some good old fashioned games and entertainment!)
Beds are made up ready and some towels provided for indoor use only (linen and towels are white and are owned by an external laundry company so please take care of them)
Please remember to take extra towels for outside and hot tub use and a hairdryer if needed.
The BBQ takes coal, we recommend instant light bags.
The wood burning stove take logs only, not coal, coal will cause damage, please do not overfill with logs or close the door on logs protruding, otherwise the special fire glass may crack.
For coffee, we supply cafetières so any ground coffee will do (no need for specific pods or filter paper).
Ovens/grills are electric (hobs in plots 1-8 at Ramshorn Estate run on bottled gas).
Each property has at least one fridge and freezer and extra where guest capacity is higher, please do not over-fill them as the shelving is not designed to take lots of heavy bulky items, and cooling times will obviously increase.
Guest gazebo’s, portable shelters, BBQ’s, firepits and candles are not allowed sorry.
Irons and ironing boards are supplied.
Hair dryers, clothing steamers, torches/lanterns, candles, USB sockets and device chargers are not supplied sorry.
Any electrical items which you intend on plugging into the power should be PAT tested. Charging of electronic vehicles on site is strictly prohibited and can damage the power supply, anyone found charging a vehicle will be asked to leave sorry (we do plan on installing EV chargers in the future).
Pets, if allowed in the property, must never be left unattended, not roam freely outside and must sleep in a crate (not provided).
Please remember your property is self catering, you should find all the equipment you need to cook with but you must take ALL of your own kitchen and bathroom consumables. For your comfort on arrival, we do provide a small amount of bathroom and cleaning items but not enough for your stay so please ensure you bring enough.
As our properties are located in rural and conservation sensitive locations, please also come prepared and in sensible vehicles, as paths, driveways and some roads may not be tarmacked, treated or cleared of debris during adverse weather conditions and there may be little or no street lighting. If you are travelling to us in the winter please consider arriving in suitable vehicles (recreational off-road vehicles are not allowed sorry).
Please arrive in a minimal number of vehicles where you can. There is enough parking outside each property for the number of guests allowed, but any cars that cannot fit onto the property drive should park off site and parking in such a way that blocks potential access of emergency vehicles must be strictly avoided please for everyone’s benefit. Again, charging of electronic vehicles on site is strictly prohibited and can damage the power supply, anyone found charging a vehicle will be asked to leave sorry (we do plan on installing EV chargers in the future).
AMOS HOLIDAY HOMES BOOKING T’s & C’s
BOOKING & PAYMENTS
“Amos Holiday Homes” primarily caters for family parties. We reserve the right to decline bookings, particularly if undeclared, from single sex/gender parties e.g. Hen or Stag and young aged groups (I.e. lead guest under 21 years). We normally do allow these to go ahead by applying a surcharge to the refundable Good Housekeeping Deposit.. The maximum number of people allowed at the property is clearly stated, this must not be exceeded, the Owners reserve the right to terminate the hire without notice and without refund in case of a breach of these conditions. We reserve the right to correct errors in advertised prices. We will advise you of any errors at the time of booking that we are aware of, we reserve the right to correct errors of confirmed prices. In this case we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing that you notify us within 14 days of our advising you of the error. We promise that we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday. Following receipt of a Reservation Request the Owner shall check the availability of the Property. If the Property is available for the Holiday, the Owner shall reserve the Property. On booking a property you are accepting, on behalf of your party, the AMOS HOLIDAY HOMES BOOKING T’s & C’s. Upon receipt of the Initial Payment, (the deposit) the Owner will issue a Booking Form to complete the Booking. A binding contract comes into existence once the deposit has been collected in cleared funds by the Owner and we/your agent has issued you with a confirmation notice. The booking conditions form the basis of your contract, you must check your confirmation your booking details carefully as soon as you receive it and advise us straight away if any information is incorrect. We regret we cannot accept liability if we are not notified within 7 days of us sending you the booking acceptance notice of any errors. The Owner reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker. The balance of the Rental Charge must be paid by the Holidaymaker to the Owner no later than eight (8) weeks prior to the commencement of the holiday. Where the Owner has not received the balance by the due date, an overdue reminder letter/email will be issued to the Holidaymaker and a charge of £20 will be added to the balance due. If the balance is not received within four (4) days of that reminder, the Owner reserves the right to treat the Booking as cancelled by the Holidaymaker, the Holidaymaker shall have no claim against the Owner for compensation or reimbursement whatsoever. All payments must be made in pounds sterling.
CANCELLATION BY YOU. Please telephone or email us immediately if you wish to cancel your booking and on the same day send us a written confirmation quoting your booking reference. Your cancellation is effective from the day we receive your letter only.
If you cancel, a charge will be payable by you to cover our costs. The deposit is non-refundable. Any cancellations after the balance due date will be non-refundable, prior to the balance due date there will be a 50% charge of the full balance.
CANCELLATION BY US. On the rare occasion that of ‘force majeure’ we may have to cancel your booking. If we do, we will tell you as soon as possible and will offer you an alternative or a full refund. We regret that we cannot pay compensation or meet any expenses or costs you may incur as a result of any cancellation or change. We cannot accept any responsibility or pay any compensation in circumstances amounting to force majeure, including any event we could not, even with all due care have foreseen or avoided. Such circumstance includes the destruction or damage of your accommodation (which cannot be reasonably remedied to a satisfied standard before the start of your holiday) through, fire, flood, explosion, storm or weather damage, break in or similar event beyond our control.
RESPONSIBILITIES OF HOLIDAY MAKER
Normal arrival time is after 4pm (subject to unavoidable delays), normal departure time is by 10am, unless prior arrangement has been agreed with the Owner and paid for where applicable, these times are superseded by any emails relating to a specific booking where these times may have been amended for reasons such as a pandemic where extra cleaning times may be required. The lead guest/booker is required to share the AMOS HOLIDAY HOMES BOOKING T’s & C’s, and important notices with their fellow guests. The property will be used solely for the purpose of a holiday by the Holidaymaker and their party, no party is to exceed the number of guests permitted in the property. Babies in travel cots are not counted as a number in your party. Please be advised that Cots are no longer available (due to Health & Safety) you are requested to provide your own. High chairs may be available where possible on request. The Holidaymaker agrees to keep the property and all furniture, utensils, equipment, fixtures and fittings, including hot tubs, its cover and lifter, and area around the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss. The Holidaymaker must report as soon as possible to the owner any breakages or damage caused during their stay. The owner reserves the right to make a charge against the Holidaymaker for repairs or loss because of any damage caused. If damage has been found after the occupancy and prior to the following booking, if the guest has failed to report any defect or damage on arrival then the damage will be deemed to have been caused by the occupant at that time and will be subject to reimbursement to the owner. You are responsible for any damage or loss occurred during your stay both for the inside and outside facilities and premise. The owner cannot be held responsible for accidental breakdown during the stay. Damage to laundry including linen, towels, tea towels and towels used for the hot tub (forbidden) will be charged for as will any missing laundry, pillows or duvets. If anything becomes badly soiled please bag it up separately and advise us. The Holidaymaker must ensure that the hot tub is used in a correct manner, in accordance with the instructions and paying attention to any warnings and guidelines within those instructions, and any signs around the hot tub area. Any breach of the given guides or any signs of misuse, or excessive contamination the holiday maker will forfeit the use of the hot tub for the remaining duration of the stay and it will be switched off accordingly. Please read separate policy provided, HOT TUB T’s & C’s & INSTRUCTIONS. If the hot tub requires any additional cleaning or refilling for the Holidaymaker to continue to use during their stay, they will be liable for such additional costs. Our hot tubs are thoroughly emptied and cleansed between guests, therefore it may not always be possible that the tub has reached the desired temperature prior to your arrival. If this is the case, please adhere to the instructions so as not to delay the heating process. You must bring additional towels for your hot tub use. The Holidaymaker and all members of the party must show due consideration for other parties, refraining from abuses of the property and/or dangerous conduct, offensive or rude behaviour to the owner, their representatives or any third parties such as neighbours and other guests. If the behaviour is unsatisfactory, we may elect to terminate the booking and require you to leave the property immediately. In these circumstances we will treat your booking as having been cancelled by you from the moment of termination. If you or any person for whom you are responsible causes damage to any property or estate area, you must pay such sum as necessary to make good the damage or loss including any sums we may expend in compensating other people.
Pets are allowed only in properties that are advertised as permitting pets, if a Holidaymaker takes a pet to a property that does not allow them, or exceeds the stated number of pets, for either reason the owner can refuse to allow the Holidaymaker to take possession of the property or make the Holidaymaker leave the property before the end of their stay. No pet is to be left unattended, allowed to roam unleashed and must sleep in a secured cage/crate. Pets are not permitted in bedrooms or on furniture including sofas. Any fowling must be bagged and put in the bin, including within the surrounding areas. The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the property of pet occupation before final departure. Amos Holiday Homes reserves the right to levy any additional charge for any extra cleaning required after the Holidaymaker occupancy.
The owner accepts no responsibility whatsoever for your personal belongings whilst they are at the property. Vehicles are parked at owner’s risk. We cannot accept liability for noise, nuisance or disturbance resulting from building works, noisy neighbours or local events etc and disruption of services from utility suppliers. The owner cannot be held responsible for any accident, loss or damage which may be sustained by any hirer, member of their party, or visitor however caused. The owner or their representatives shall be allowed access to the accommodation at any reasonable time during the holiday to deal with complaints, repairs etc and to verify that the property is being used in accordance with the terms and conditions agreed to. In the event of any breaches of the terms & conditions the Holidaymaker’s shall be deemed to have cancelled the Booking and the Holidaymakers shall have no claim for compensation or reimbursement whatsoever.
OTHER IMPORTANT MATTERS CONCERNING YOUR BOOKING
You will need to contact us 14 days prior to your stay to get the code for the key safe box. Please contact the Amos Holiday Homes office, between the hours of 9am-5pm by email – firstname.lastname@example.org clearly stating your arrival date, property name and booking reference. All guests are requested to pay a refundable good housekeeping bond, this will be returned less any deductions if applicable at the end of your stay once we have confirmed that the property has been returned undamaged in the condition in which it was originally handed over. The deposit does not include charges valued above it, those if applicable would be levied in addition.
Standard security deposit £150
Young age group (lead guest under 21) £50
Same sex/gender group and/or stag/hen party £50
Above max number of pets £50
Costs (non refundable):
Lost keys £100 minimum
Hot tub re-drain £100
Hot tub refill cold £150
Hot tub refill hot £180
Early check in and or Late check out £POA
Extra admin (payment overdue etc) £20
Charges for theft, loss, damage or extra cleaning will be charged at cost.
Lost property minimum postage charge £10 plus postage and packaging (collection free).
COMMENTS AND CONCERNS
You must notify us of any shortcomings within your accommodation immediately during your stay so remedial action, if appropriate can be taken. In the event of any breaches of the terms & conditions the Holidaymaker’s shall be deemed to have cancelled the booking and the Holidaymakers shall have no claim for compensation or reimbursement whatsoever.
On Behalf on “Amos Holiday Homes” (Amos Leisure (Ramshorn) Ltd). E & EO. 21st June 2021.
END OF AMOS HOLIDAY HOMES BOOKING T’s & C’s.
BOOKINGS DURING A PANDEMIC IN ENGLAND
As situations can rapidly evolve, and we are all at the behest of the government, we cannot detail every eventuality.
To put things very basically, during a pandemic (such as COVID-19) in England:
We will remain open for business when legally allowed and if we have to cancel your booking through inability or fault of our own, you will have the opportunity to re-book, obtain a voucher or be refunded.
If we are not legally allowed to open the booked property for your use and you have a confirmed and paid for booking, you will have the opportunity to re-book, obtain a voucher or be refunded for the days that you cannot use our properties.
If we are open, we expect you to continue with your booking as planned and not request alternative dates, not request a voucher and not request a refund, unless you are not able or not allowed to travel to the property that you are booked to stay in, due to government and pandemic related health restrictions.
If you booked directly with us/the owners, and a refund is due, we will refund you.
If you booked via an agent, we cannot refund you ourselves as the agents don’t send your money to us until after your holiday has commenced, therefore they hold your money and they will refund you.
We cannot offer any further advice, therefore please seek information from official sources such as gov.uk
HOT TUB T’s & C’s & INSTRUCTIONS
If you are unsure of anything, please contact us before using a hot tub so that we can guide you.
We do not wish to alarm you but need to be sure you understand the importance of following the guidelines set down in this information package.
Used correctly hot tubs are perfectly safe and we hope that it will enhance your stay!
Please ensure that all guests, especially hot tub users read & understand all information in this document prior to use of our hot tubs and hot tub areas. Should any damage occur to the hot tub during your stay at your property you will be liable for any replacement or repair of such.
Anyone using our hot tubs does so at their own risk. Amos Holiday Homes will not accept liability for incidents of use against our advice, or for any re-imbursement for loss of use.
If you have any problems please contact us and we will attend as soon as possible, please be aware that we may not be able to attend a non-emergency until normal working hours.
In order to minimise interaction with our staff wherever possible, maintenance of your hot tubs will be carried out early morning before you rise or late morning when often guests will have left for the day.
If there are any issues with the hot tubs that prevent use for a set period of time a notice will be attached to the hot tub giving full information and instruction.
All hot tubs are presented to you in full working order, (including steps and covers at Ramshorn Estate). Between all bookings, hot tubs will be completely drained & sanitised for your own party’s wellbeing. Details of the conditions, settings temperature and chemical balance are recorded.
Please kindly bear in mind that if we have had a party vacating on the day of your arrival, time must be allowed for this large volume of new water to reheat. Please follow the procedure below in order to not disrupt this, thank you.
Do not remove the hot tub cover on your own, this is a 2-person operation.
The temperature is locked & set to raise to the optimum selection. In some circumstances (such as same day changeovers, low ambient air temperatures etc) we are unable to guarantee that it will be reached by your arrival time, please ensure that you keep the cover in place and secure to allow this procedure to continue, and please be patient.
Please do not request that the set temperature is increased, it is set according to guidelines, at an optimum of 38 degrees C. Setting a higher temperature will not speed up the process and may cause health risks.
Please do not attempt to change the settings, as this may result in you accidentally changing the mode and the tub not continuing to heat.
Your hot tub can be used at whatever temperature you desire prior to it reaching the maximum temperature of 38 degrees.
Please note that when the hot tub is in use or if you leave the cover off it will lose heat (at a rate dependent on ambient air temperature), and if we need to add fresh (cold) water to your tub due to it being splashed out this will reduce the temperature further.
To conserve heat please put the cover on immediately after each use (which also keeps children/pets safe and damaging debris out), do not splash water out and do not use for longer than the recommended periods, also for your own wellbeing. Please bear in mind that increased periods of use also require an increased period of time to reheat, remember that it is a hot tub and not a hot bath.
CONTAMINTATION & PRECAUTIONS
As we completely re-sanitise between guests, if the hot tub becomes contaminated it will be because you have contaminated it. The site staff will test and record results of the hot tub water regularly. The water chemistry will need balancing under normal use & this will only take a few minutes for the staff to carry out. Should the water become contaminated to the point where more thorough water balancing is required, your hot tub could be out of use for anything between 2 – 24 hours depending on the treatment/action required. If the water cannot be balanced by chemicals & filtration and the hot tub needs to be drained, then the hot tub will remain out of commission for the remainder of your stay. No refund or compensation will be made for ‘lost hot tub time’ due to contaminated water or any misuse and a £100 charge will be incurred to carry out a re-drain, and a further £80 if re-fill is required (re-drain + hot refill £180). We ask that you bath/shower before using the hot tubs, if you don’t, the hair, dead skin cells, grooming products, dirt and bacteria on your body that you would have washed off in the bath or shower will be washed off into the hot tub, and it will stay in your hot tub for the duration of your stay. By not bathing before you use the hot tub you are effectively using the hot tub as a bath… are you happy to share this ’bath water’ with your friends and family?
Do not smoke, eat or consume alcohol or any other beverage whilst in the hot tub, or around the hot tub area. The use of glass in or around the hot tub is strictly prohibited. Glass in the hot tub or foreign objects can cause harm to yourselves and the pump and motor of the tub. If any glass is discovered around the hot tub area, we will be forced to immediately drain the hot tub for your own safety, any damage caused to pumps from debris in the hot tub will incur at minimum an engineer call out charge.
HEALTH ISSUES & PRECAUTIONS
We advise anyone with any health concerns or problems or anyone using medication to consult their doctor prior to using hot tubs. In particular persons suffering from obesity, a history of heart disease, any cardiovascular conditions, low or high blood pressure, circulatory system problems, diabetes, etc.
Also, anyone taking medication that is likely to induce drowsiness or affect the heart rate, blood pressure or circulation MUST consult their doctor. People taking medications that can induce drowsiness such as tranquillisers, antihistamines, or anti-coagulants etc are not to use the hot tubs. You must not use the hot tub if you are under the influence of alcohol or drugs (whether legal, illegal, recreational or otherwise). Please be aware that mixing medication and alcohol can have unpredictable affects.
Never use the hot tub alone, always ensure that there is at least one other adult present at the property who are aware that you are using the hot tub so they can check on your well-being at regular intervals.
Children are to be supervised at all times.
Please take care when getting in and out of the hot tub and ensure that you use any steps and handrail provided and be mindful of leaves etc making steps more unpredictably slippery.
Please take care when walking on other wet surfaces, taking particular care when re-entering the properties as when the flooring surface is wet it will present a slip hazard.
BEFORE ENTERING THE HOT TUB
Please adhere to the advice and terms and conditions as set out. If a hot tub cover lifter is installed, please use it and do not attempt to remove the cover from its lifter. Step by step instructions will be provided in the hot tub area. If you are unsure, please do not attempt this without first asking a member of staff. Note that removing and replacing the hot tub cover must be undertaken by a minimum of 2 persons to prevent strain and injury and avoid damage. Please, DO NOT climb, lean, sit, stand, or allow children or pets on the hot tub edges or cover (including lifter if installed). When lifting the cover DO NOT tug on the skirts of the hot tub cover – lift from underneath. Your hot tub has been pre-set to the correct temperature of 38 degrees C. Please be aware that if a hot tub is used for long periods during very cold conditions it may lose heat. In very warm conditions you may find the temperature higher than expected on taking off the cover or lid. Should this be the case the temperature should fall when the blower has been on for a while. When the hot tub is in use the temperature will drop, the heaters will come on automatically once the temperature drops. Do not bail/splash water out of the hot tub, the water level needs to be at a level where it can enter the filter inlet for your hot tub to filter correctly. A dropped water level will mean that the pump will work overtime to try and circulate the water, thus damaging the motor. If your tub needs to be topped up with fresh (cold) water a member of staff will do this on the daily round, however if this is required the temperature will drop and the tub will take time to reheat, delaying your use. Please note that we are not obliged to repeatedly replenish the water level as with correct use it should not be splashed out in the first instance, this may be deemed as misuse, which could lead to decommissioning the hot tub & loss of use.
When not in use please ensure the Jet speeds are set at ’MIN’ and that the cover is replaced.
This will ensure the temperature remains constant and will keep dirt, leaves etc out (and for child/pet safety).
HOT TUB USERS – PLEASE REMEMBER – SIMPLE DO’S AND DON’T’S:
Do ensure that the cover is removed and stored correctly (see Hot Tub Cover Removal Guide below), and always replaced and secured, especially in the presence of children
Do use the toilet (especially children) & shower and remove all cosmetic products from your skin, self-tanner, lotions, oils, makeup and jewellery BEFORE entering the hot tub
Do ensure that no contaminants i.e. bubble bath, washing up liquid, alcohol, oils etc are placed in the water or on the sides of the hot tub, as this can upset the chemical balance of the water & can result in allergic reactions
Do ensure feet are clean before entering the hot tub, wearing shoes up until entering
Do take care when entering & leaving the hot tub as leg muscles may be relaxed enough to make you unsteady
Do take care on slippery surfaces, steps, decking and flooring
Do tie up long hair
Do not swallow the water, or immerse your head
Do not jump into the hot tub
Do not exceed the max number of 8 permitted in the hot tub
Do not eat, smoke or drink whilst in the hot tub
Do not use glassware in or around the hot tub, to maintain safety and prevent damage, if any foreign objects are found in or around the hot tub it will be instantly decommissioned
Do not climb over, lean, sit, stand or allow children or pets onto the hot tub edges or cover (including lifter if installed)
Do not exceed 15mins at a time
Do not use the hot tub alone
Do not allow children under the age of 9 to use the hot tub
Do not allow children to use the hot tub unsupervised and when not in use make sure the cover is on and secured
Do not use any electrical appliances near/in the hot tub (e.g. phones, speakers etc)
Do not use the hot tub if you are, or suspect you could be pregnant
Do not use hot tub if you have had diarrhoea within last 14 days
Do not allow an incontinent person to use the hot tub, either with or without a waterproof nappy
Do not use the hot tub after a heavy meal or while under the influence of alcohol or sedatives
Do not use hot tub without first seeking professional medical advice if you suffer from diseases of the heart and circulation, skin conditions, are immuno-suppressed, are subject to fits, or take drugs affecting the cardiovascular or nervous systems
Do not use hot tub if you suffer with skin, ear, genital or other body infections, open sores, or wounds because of the possibility of spreading infection
HOT TUB COVERS
(Will be depicted in the site specific welcome book)
HOT TUB CONTROLS
(Will be depicted in the site specific welcome book)
WiFi T’s & C’s
1. By using and/or activating the service with us you agree to be bound by this agreement. If you do not agree to the terms of the agreement, do not use the service.
2. Extent of the Service
2.1. All services are provided on an “as is” basis. We do not warrant that the service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the service.
2.2 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.
2.3 We will always try to make the service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures.
2.4 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
3. Your Use of the Service
3.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:
3.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;
3.1.2 contain obscene, profane or abusive language or material;
(Civil and criminal liability can arise from monitoring content or interception of e-mails and extreme care should be taken to ensure that this does not happen).
3.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
3.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
3.1.5 contain material which infringe third party’s rights (including intellectual property rights);
3.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business or are otherwise unlawful or inappropriate;
3.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
3.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.
3.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.
3.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.
4 Child Supervision
4.1 We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
5. Criminal Activity
5.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.
5.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
5.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
5.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
6. Our Use of your Information
6.1 Subject to clauses 5.3 and 5.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.
6.2 It is important to ensure that this clause is complied with (or amended depending on how the data is used) and Data you collect is processed in accordance with the Data Protection Act and any mailings comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003
7. Other Terms
7.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 3.1 to 3.3 and 5.1 above.
7.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
7.3 This agreement is governed by the law of England.
HOW TO USE WiFi
No advice can be given on how to use or add Wi-Fi to your device.
Do not under any circumstances move or adjust any of the equipment
Do not attempt to use the phone line, you will be charged for such use.
Amos Holiday Homes is not responsible for the service provider time scales on repairs should an error occur or if the download or upload speeds are limited in our rural area.
The more users that connect the slower the speeds may be.
No refunds are available for any loss of service.
All users must be aware of the above and abide by the afore terms and conditions.
END OF SMALL PRINT.